Education
Diploma in Management Studies
Degree in Psychology
Certified in the Robert Carkhuff Model of Counseling
Certified in Rational Emotive Behavioral Therapy

Experience
16+ years in Customer Service, Training & Development, Marketing & Sales, Process Management BNP Paribas, ICICI Bank, Standard Chartered – Mortgages, Citibank

Domain Expertise
Banking, Insurance, BPO & KPO, Logistics, Retail, Travel, Hospitality, Education

Core Areas
Training & Development
Operations Management
Workflow and Process Design
People Management
Third party / Vendor management
Talent Acquisition